What is the NHS Summary Care Record (SCR) and why is it accessed?

If you’re registered with an NHS GP practice in England, our clinicians may, with your consent, access your NHS Summary Care Record (SCR) to support your consultation.

Your Summary Care Record contains key medical information, including:

• Current medications

• Known allergies

• Any previous adverse reactions to medicines

Access to this information helps ensure any advice or treatment provided is safe and appropriate. If your SCR isn’t available, or you choose not to give consent, our clinicians won’t be able to view information from your NHS medical record.

How we protect your information

Your health information is handled with the highest level of care and confidentiality. We comply with strict data protection laws to ensure your details are stored and used securely.

Your Summary Care Record will only be accessed when necessary for your consultation and only by a registered healthcare professional working for our trusted third-party clinical provider. They’ll review only the information relevant to your treatment and, where required, record appropriate clinical notes to support safe prescribing.

You’re always in control of access to your Summary Care Record. If you change your mind, you can withdraw your consent at any time by contacting our Customer Care team. Once consent is withdrawn, our clinicians will no longer be able to view your SCR for your treatment.